Returns

You can return item’s purchased online (unless stated non-returnable on product page) to the Roop Darshan Online Store within 21days of receiving your order. Further, please note we cannot return or exchange beauty products once opened.

Can I return my online order in store?

Online orders can be returned to any of our physical stores within 21 days of receiving delivery. Products must be in originals condition with all packaging and a proof of purchase. We will happily provide an exchange or issue a store credit.

Unfortunately refunds cannot be issued in physical stores. They will be processed between 2-3 working days of us receiving your order.

How do I return my online order?

Pack the items you are returning in the original packaging and courier items to:

Roop Darshan Online Returns
1 White Swan Road
Mount Roskill
Auckland 1041
New Zealand

Once your return has been received, a refund will be processed on to your original payment method.

Will my refund include courier charges?

Unfortunately we cannot refund courier charges unless the product is not as described or faulty.

Returns policy for purchases made from physical stores

For items purchased from our physical stores, we will exchange or issue a store credit if items are returned within 21 days of purchase, provided items are in original condition with all tags attached along with proof of purchase. Unfortunately, we do not provide refunds for items bought from physical stores.

Faulty Items

Roop Darshan abides by the consumer guarantees act for any faulty or damaged items.